Deliveries and returns

Return possible within 14 days 

Under French law, you have a right of withdrawal on your purchase, which you can exercise up to 14 days after validation of your order.To do this, contact us via the contact form (here) for us announce your return. Returned items (excluding personalized products) may be subject to:

• an exchange: if your item is defective, subject to availability. 
• a refund within 15 days. 

The reimbursement is made only on the account of the person who made the payment. You will be responsible for the return delivery costs. Returned products must be authorized by our customer service and must be completely new, in their original packaging. All products are inspected upon receipt in our warehouse. Please note that, for hygienic reasons, underwear cannot be returned. Kinetik will only accept returns on purchases made on the site 
Likewise, Kinetik boutiques and resellers will not accept any return of products purchased on the e-shop. For further information on returns, please consult our GTC.


My item is defective

If despite all our efforts your item has a defect, we invite you to contact us by e-mail at the following address: our team will find a solution.